Frequently Asked Questions
What scale are the miniatures?
The ranges are designed for 28mm tabletop wargaming. If a product differs from this, the relevant product page will say so.
What are the miniatures made from?
The main Paul Hicks Miniatures ranges are traditionally sculpted and supplied in metal. A small number of accessories may use other materials, such as printed resin, and this will be stated on the product page.
Are the miniatures supplied painted?
No. Unless a product page specifically says otherwise, miniatures are supplied unpainted and may require cleaning and assembly before use. Painted examples shown on the website are for illustration.
Are bases included?
Please check the individual product description. Where bases are included, this is stated on the product page.
Do mounted figures and larger models require assembly?
Yes, some miniatures are supplied in more than one part and will require assembly. Metal components can usually be assembled using a suitable cyanoacrylate superglue after cleaning and test fitting.
Who sculpts the miniatures?
The ranges sold here are designed and sculpted by Paul Hicks, a traditional figure sculptor with more than twenty years of experience in the tabletop miniatures industry.
Who fulfils my order?
Orders placed through Paul Hicks Miniatures are fulfilled on our behalf by Footsore Miniatures & Games in the UK.
How is shipping calculated?
Shipping is calculated at checkout according to the destination and the total weight of your order. We use verified tracked shipping rates for the destinations we currently serve. Please see our Shipping & Delivery page for more information.
Do you ship internationally?
Yes, to the destinations currently enabled at checkout. We are adding destinations as verified shipping rates become available. If no shipping option appears for your country, we do not yet have a confirmed rate for that destination.
Will I have to pay import charges?
For orders sent outside the UK, local taxes, duties or handling charges may apply depending on the destination. Any charges collected by us at checkout will be shown before payment.
What if something is missing or damaged?
Please contact us as soon as possible with your order number and, where useful, photographs of the problem. We will arrange an appropriate replacement or refund. See our Returns & Refunds page for more information.
Can I return an order if I change my mind?
UK consumers buying online will normally have a 14-day cancellation period after receiving their order. Other customers may also have cancellation or return rights depending on where they live. Please see our Returns & Refunds page for full details.
How do I contact Paul Hicks Miniatures?
Use the Contact page on this website for questions about products, orders or the store.