Returns & Refunds
We want you to be happy with your order. If you change your mind, please contact us within 14 days of receiving your order to let us know you would like to return it.
Items should be returned in their original condition where reasonably possible. Unless the item is faulty, damaged or incorrect, return postage is normally the responsibility of the customer.
If your order arrives damaged, contains the wrong item, or is missing something, please contact us as soon as possible. Include your order number and, where helpful, photographs of the problem. We will arrange an appropriate replacement or refund.
Custom-made or personalised items may not be eligible for return unless they are faulty or not as described.
Refunds are made to the original payment method once the return has been received and checked. Delivery charges are refunded where required by applicable consumer law.
To arrange a return or report a problem with an order, please use our Contact page.